Shipping costs are listed below:
  • Orders over $99 CAD: Free Shipping, Ontario-Wide
  • Orders under $99 CAD: $15 CAD, Ontario-Wide
  • Order reshipment: $20 CAD*

    *It is the client’s responsibility to ensure that the COMPLETE address is filled out correctly. Failure to do so may result in a “Return To Sender” or “Lost Item” order status. If the order requires a reshipment due to client entry error, a $20 CAD charge will be processed to cover the additional shipping costs.

    Please allow 24-48 hours upon receipt of your order confirmation for your order to be processed. All shipping costs are listed in Canadian Dollars (CAD) and before any applicable taxes. 

    At this time, myskinbalance only ships within Ontario, Canada. We apologize for any inconvenience. 

    Due to hygienic reasons, myskinbalance does not offer returns. All online and in-store shop purchases are final sale

    If you experience any reactions from skincare products sold, you must contact within 7 days of receiving your order. Please provide us with details of your reaction, other skin care items you are using with it, and any other treatments/procedures done while using this product. Your email will be reviewed to assess what may be causing the reaction and if an exchange may be granted. It is the client’s responsibility to return the item via mail or arranged drop-off to myskinbalance in order to process the exchange.